Responsible Social Play Policy

Responsible Social Gaming
Last Revised July 2025

Rainforest Ltd. (the “Company” “we” “us” or “our”) is committed to endorsing responsible
social gameplay and protecting its customers. To this end, the Company strives to ensure
that its customers enjoy their experience while remaining aware of the potential risks
associated with online social gameplay. Accordingly, the Company has developed policies
and features to enable customers to control their social play and seek assistance when
necessary. The Company reserves the right to activate these measures unilaterally if, in our
sole discretion, we consider them appropriate.
This Responsible Social Gaming Policy (“RSG Policy” or the “Policy”) forms part of the
Rainforest Ltd. Terms of Service. Terms that are defined in the Terms of Service have the
same meaning in this Policy. We may update the RSG Policy at any time. You can find the
date of the last update at the top of the policy. Any amendments will be published on the
platform and such changes will be binding and effective immediately. Whenever we amend
this RSG Policy in a way that would limit your current rights or which may be detrimental, we
will notify you upon your next login to the platform. If you do not agree to the amended RSG
Policy, you must stop using the platform.
In this RSG Policy, we offer a comprehensive set of control tools designed to ensure your
gaming experience remains enjoyable and under control.

Customer Care Principles
The Company wants to provide a safe and fun environment for its customers. To this end,
the Company does not recommend playing on its platform, ROXY MOXY (the “Platform”),
under the following circumstances:

The customer is being treated or is in recovery for an addiction/dependency;
The customer is under the influence of alcohol or any other mind-altering
substance;
The customer is currently experiencing financial difficulty or a traumatic life event;
The customer does not understand how to play the games provided on the platform;
and/or
The customer has experienced mental health concerns, cognitive impairment, or
brain injury.

Tips for Responsible Social Gameplay
For a continued fun and safe experience on our Platform, we recommend you follow these
steps:

Avoid social gameplay while upset, emotional, or under the influence of drugs,
alcohol, or any other intoxicating substance that may impair your cognitive abilities.
Take frequent breaks during your social gameplay session.
Remember that social gameplay is only a form of entertainment and should not be
seen or used as a source of income.
Purchase Gold Coins only with money that you can afford to spend.
Set a budget and stick to it.
Set a time limit before playing.
Read each game’s unique rules to fully understand how the game works.
Remember that the results of each game are random. You cannot predict when
you’re going to win.
Do not prioritize social gaming over your daily life and responsibilities.

Self-Assessment
We invite you to ask yourself the below questions; the more you answer ‘yes’, the more likely
you may be developing a problem gaming issue and should consider self-excluding yourself
from using our platform: If you feel you have a social gaming problem then we strongly advise
you to seek help immediately. Admitting you have a problem is not a sign of weakness – it is
the first step to reclaiming your life.
Do you prefer to stay away from work or family due to social gaming?
Have you had repeated failed attempts to stop or control social gaming?
Have you ever borrowed money to play social games?
Do you play social games to escape worry or trouble?
Do you at times neglect caring for yourself or family in order to play social games?
Have you ever lied about the amount of time and money spent on social gaming?
Have you ever sold or pawned personal possessions to get money to play social
games?
Have you ever had feelings of hopelessness or depression as a result of social
gaming?
Tools and Resources
The Company provides its customers with accessible tools and resources to assist in the
management of responsible gameplay.
a. Personal Limits

If at any point, a customer believes he or she is purchasing with too much money or playing
too many games he or she may implement Responsible Social Gaming Limits. Setting

Responsible Social Gaming Limits allows the customer to continue to play within certain
parameters that he or she sets. Responsible Social Gaming Limits that a customer may
impose, including the following:

Purchase Limit: a limit on the amount of purchases a customer may make for a day,
week or month. Once the limit is reached, the customer will not be able to make any
additional purchases until the limit resets.
Once selected, Responsible Social Gaming Limits go into effect immediately and can be
amended at any time. A customer may lower his or her limit immediately. However, a
customer may raise his or her limit only after confirming their decision via email confirmation
and only after a limit of the same type expires. This procedure is intended to aid customers
in avoiding rash decision-making.
Customers may set Responsible Social Gaming Limits in the “Responsible Social Gaming
Settings” section of their account. Customers may also contact the ROXY MOXY support
team at [email protected] with any questions regarding the imposition of Responsible
Social Gaming Limits.

b. Cooling-Off Period

Customers may select to enact a “Cooling-Off Period” for a specific period of time, such as
24 hours, 48 hours or 72 hours. During the Cooling-Off Period, the Customer will not be
permitted login to his account; to engage in game play; will be restricted from making
purchases into their account; and will be excluded from receiving all promotional offers from
ROXY MOXY. However, the customer may still withdraw the funds that remain in his or
her account by contacting Customer Support at [email protected].
Once selected, the Cooling Off Period takes effect immediately. Upon expiration of the
Cooling-Off Period, the customer’s account restrictions will automatically be re-activated,
and all features will be made accessible.
Customers may implement a Cooling-Off Period through the “Responsible Social Gaming
Settings” section of their account. Customers may also contact the ROXY MOXY support
team at [email protected] with any questions regarding the Responsible Play Limit
process.

c. Self-Exclusion

Customers may suspend their account for a longer period of time through Self-Exclusion.
The customer may choose to self-exclude for a period of six months, one year, three years,
five years, or indefinitely. During this period of time, customers will be unable to access
their account and will be unsubscribed from receiving any marketing or promotional
materials.

Customers may contact the ROXY MOXY customer support team at
[email protected] to request a period of Self-Exclusion. Please provide the
following:

Your full name; and
User ID and/or the email address associated with your account.
The support team will promptly respond and take all measures to block access to the
customer’s account and to ensure the customer does not receive promotional materials
during the period of Self-Exclusion.
During the Self-Exclusion period, customers are unable to deposit or withdraw funds from
their account on their own. To withdraw funds remaining in their account, customers must
contact the ROXY MOXY support team via email to initiate a withdrawal of their remaining
balance. The support team will respond to the customer’s request within a reasonable
period of time to assist with the withdrawal process. Please note that active Self-Exclusion
does not exempt a customer from verification procedures and all funds will be paid in
accordance with the Rainforest Terms of Service.
When a defined Self-Exclusion period is chosen, the customer’s account will automatically
reactivate once the chosen period has elapsed. When an indefinite Self-Exclusion period is
selected, a minimum of six months must pass before the account can be reactivated.

d. Permanent Self-Exclusion (Account Closure)

Customers who wish to close their account may request a Permanent Self-Exclusion. This
means that the customer’s account will remain closed forever. Customers may email the

ROXY MOXY support team at [email protected] to request a Permanent Self-
Exclusion. Please provide the following information in the correspondence to the ROXY

MOXY support team:

Your full name; and
User ID and/or the email address associated with your account.
The customer support team will promptly process the request and implement the
Permanent Self Exclusion within (two) 2 days.
Unlike an indefinite self-exclusion, a permanent closure is irreversible, and the account
cannot be reactivated under any circumstances. You will be required to provide a
“confirmation of understanding” to permanently close your account. If you do not provide
a ‘confirmation of understanding’ and the reason for closure is related to issues with
gameplay control, an indefinite self-exclusion will be applied.

Once the customer has selected Permanent Self-Exclusion, he or she will not be able to re-
open or access the account. This means that the customer will not be able to access any

remaining balance in their account and will not be able to withdraw any funds from their
account on their own.
After selecting Permanent Self-Exclusion, the customer may contact customer support via
email at [email protected] to redeem the remaining balance from their account. The
customer support team will process this request promptly and provide the remaining funds
to the customer within no more than two (2) days.
Please note, Rainforest Ltd. will not be liable to any player who knowingly attempts to
engage in fraud to open new user accounts (or otherwise circumvent our Responsible
Social Gaming tools) by registering and/or logging on to our platform using different
methods including, but not limited to, using different email addresses or using false
names. See our Terms of Service for more information on limitations on liabilities.

e. External Resources

Customers who believe that their gameplay has or may become problematic may consider
it helpful to utilize a self-assessment tool such as the following: Self-Assessment
ROXY MOXY encourages its customers who may be experiencing problematic social
gameplay to contact any of the following organizations for support and additional resources:

National Council On Problem Gambling: https://www.ncpgambling.org/
Gambler’s Anonymous: http://www.gamblersanonymous.org/ga/
Gambling Therapy: https://www.gamblingtherapy.org
Please note, these are independent organizations that are in no way affiliated with
Rainforest Ltd. or ROXY MOXY. They do NOT provide customer support or dispute resolution
services.

Protection of Minors
The Company is committed to protecting minors and ensuring that those under the age of
twenty-one (21) are not permitted to create an account on the ROXY MOXY platform. To this
end, the Company reserves the right to ask for proof of identity, and in the case of a customer
who has not reached the legal age to play, deny access or delete a pre-existing account.
Customers who share a phone, tablet, laptop, or computer with family or friends who are
under the legal age to participate in gameplay are encouraged to monitor their ROXY MOXY
account and implement measures to ensure the account cannot be accessed by underage
individuals. For example, if you share your mobile phone, tablet, laptop or computer with
friends or family, including those, who are under the legal age to participate in online social
gameplay, we recommend that you restrict their access to our platform by using one of the
below services: (i) Netnanny.com – filtering software that protects children from

inappropriate web content. (ii) Cybersitter.com – filtering software that allows parents to add
their own sites to block.
Customers will be responsible for actions taken from their accounts, consistent with our
terms and conditions.

Contact Us
Rainforest Ltd. is committed to promoting responsible and safe social play. If you have any
questions or need further assistance, our dedicated support team is always here to help.
Reach out to us anytime to ensure your gaming experience remains positive and enjoyable.
You can email us at [email protected].